Frequently Asked Questions
You will receive an email confirmation containing the order number and details of your purchase.
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.
PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.
If you find that your promo code isn't working then please check the below:
- You can only use one discount/promo code per order. This applies to our free delivery codes too.
- Discount/promo codes cannot be used for gift vouchers or for any delivery charges.
- As our discount/promo codes vary so do the terms and conditions of each, so make sure you check when you receive any codes. Codes may only be valid for certain items and the majority of codes will have an expiry date.
We ship worldwide! Shipping costs will apply according to your shipping address and will be added at checkout. We also run discounts and promotions all year, so stay tuned for exclusive deals.
Our handling time usually takes about 2-5 business days and then the orders are handed over to our shipping partners. Our shipping times are dependent on where you live in the world.
All shipping services include tracking information.
Delivery to US, EU, Canada and Australia takes typically 7-30 business days
Delivery to other countries takes typically 12-35 business days
*Shipping times are only estimates and unfortunately, cannot be guaranteed.
We provide Free Shipping for all orders over $65!
We have a fixed shipping rate of $9.99 USD on orders under $65
Shipping costs will apply according to your shipping address and will be added at checkout.
We ship your orders from various international warehouses (US, Canada, China and Singapore). Our inventory is distributed over multiple fulfilment centers around the world in order for you to receive the order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next. So don't panic if you don't receive all of your items at once as the others are on the way. If you do not receive all your purchase within 35 business days, please contact us to look into your shipment.
Shopping for your home should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.
For further information please visit our Return Policy page.